You will be able to log in and place another order with correct size. Once we receive product you will receive an email with store credit. Please attach a letter with your account info, Order #, and contact info. Exchange PolicyĮxchanges can be made by shipping the product back to the Cinch to hang Store. Presale items returns will be credited to your account. Store Credits will be credited to your account within approximately 5 business days from the date the return is received. *Shipping cost & shipping sales tax incurred for returns are non refundable and within the Customer’s responsibility. Unfortunately underwear and body jewelry CANNOT be exchanged or refunded unless there is an obvious factory defect. Music and DVDs may ONLY be returned if they remained UNOPENED or damaged or defective.
Only items in re-sellable condition may be returned unless damaged or defective. After that we can only accept returns on damaged or defective merchandise. We will accept a return for any reason within 30 days of receipt. Once you have logged you will be able to change your password, shipping address and billing address. To do this you would need to Log In with your username and password. You can change your address, phone number, password, etc. Editing Your ProfileĮditing your profile means changing the personal information in your account.
#CINCH CUSTOMER SERVICE PASSWORD#
You’ll need your username and password to complete the login process.
To view your order history, just log in! To log in, click on the Log In tab at the top of any page. To do so, click Log out at the top of any page. If you visit our site and log in from a public computer, you should always log out when you are finished so that other computer users cannot access your information. Returning customers can log in at the Log In tab at the top of the page. To create a new account, an order must be completed. More personalized shopping experience Registering/Logging In.Save items in your shopping cart for later visits.Store and edit shipping and billing addresses.By creating a personal username and password you will have the following benefits: My AccountĬustomers are required to create an account during the check out process when purchasing. This is simply a new, upgraded Cinch to hang store that requires new account creation. Your previous account information is secure. I would strongly advise avoiding and going with an alternative provider.Business hours: 9:00 to 5:00 Monday-Friday (PST)Įmail: the Holiday Sale, you will be asked to create a new account at checkout. Further faults are now emerging with car on the fan belt. I tried to raise a formal complaint, still no reply or any communication 3 weeks after we got the car back from the garage. We were told we would receive an extension to the warranty period by phone but they would never formally confirm in writing and seemed to deny it when asked later. When we spoke to them on the phone they were either rude, didn't know what was going on or overly enthusiastic with offers to help but then never followed through with what they promised. Worse than all of that, cinch just didn't reply. They asked me to sign a blank contact assuming liability for a car they would add to the contract later, which they said was standard policy, but is also illegal. The 'platinum' warranty offered a courtesy car but after being told one would arrive, we chased up to be told there was at least a 4 week wait and we were 100+ in the queue. We spent 4 weeks trying to chase between the garage, warrantee provider and cinch with neither seeking to know what was going on. I'm not usually one for writing bad reviews but thought this warranted one.
We had an engine warning light come on within 2 weeks which if they had sorted would have been fine but the customer service is by far the worst thing I have ever encountered. Avoid! Buying the car was simple and the delivery really straight forward but it was clear early on that the car hadn't been checked.
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